FAQ

Frequently Asked Questions

Everything you need to know about working with Subeau — from MOQ and lead times to custom formulation and quality certifications. Can’t find your answer? Contact our team.

Ordering & Minimum Order Quantity

What is your minimum order quantity (MOQ)?

For regular bottled gummy products, our standard MOQ is 500 bottles per SKU for private label orders using our stock formulas. For fully custom formula development, MOQ starts at 3,000 bottles. Oral dissolving films and compressed tablets have different MOQs depending on specification — please contact our sales team for specific details.

Can I order less than the MOQ for my first order?

We understand that testing the market is important. For first-time customers, we can sometimes accommodate smaller trial orders depending on the product type and current production schedule. Reach out to our sales team with your specific needs and we’ll find the best solution for you.

How do I place an order?

Simply reach out via our contact form or email our sales team directly. We’ll walk you through product selection, customization options, pricing, and timelines. Once we align on details, we provide a formal quotation and sample process before moving to bulk production.

What payment terms do you offer?

We typically require 30% deposit upon order confirmation, with the remaining 70% balance due before shipment. For long-term partners, we can negotiate more flexible terms. We accept T/T bank transfer, Western Union, and other secure payment methods.

Customization & Formulation

What customization services do you provide?

We provide full-dimension customization across four core areas: formula (ingredients, dosages, functional benefits), taste & texture (flavor profiles, sweetness levels, chewiness), shape & color (bear, cube, custom shapes, natural or artificial coloring), and packaging (bottle type, label design, box packaging). We can develop exclusive products based on your requirements, or provide proven formulas ready for immediate use.

Can you replicate an existing product from another brand?

Yes — we offer sample replication services. Send us your reference product and we can reverse-engineer the formula, taste, and texture to match it as closely as possible, or improve upon it. This is a popular option for brands looking to switch manufacturers while maintaining product consistency for their customers.

How many flavor options do you have?

We have over 20+ standard flavor profiles available including strawberry, orange, lemon, grape, apple, peach, mango, blueberry, mixed berry, and more. We can also develop custom flavors based on your preferences. All flavors can be adjusted for sweetness and intensity.

Do you offer sugar-free, vegan, or halal options?

Yes, we offer all three. Sugar-free formulations use maltitol or other sugar substitutes. Vegan gummies use pectin instead of gelatin. Halal-certified production is available upon request with proper certification documentation. Let us know your dietary requirements and we’ll recommend the right formulation.

Can I customize the shape of the gummies?

Absolutely. We have dozens of standard molds (bear, cube, oval, heart, star, fruit shapes, etc.) at no extra cost. For fully custom shapes, we can create new molds with a one-time mold fee. Custom molds typically take 15-20 days to produce before sample development begins.

Production & Lead Time

What is the typical production lead time?

For sample development, expect 10-15 days depending on complexity. For bulk production, standard lead time is 30-45 days from order confirmation and sample approval. Larger orders or fully custom formulations may require additional time. We keep you updated at every stage of production.

What is your production capacity?

We are equipped with industry-leading fully automated production lines. Our gel candy daily output reaches up to 40 million pieces. We have a comprehensive production management system to ensure efficient and stable delivery, even for large-scale orders.

Can I request samples before placing a bulk order?

Yes, we highly recommend it. We offer sample production so you can evaluate the taste, texture, appearance, and packaging before committing to a bulk order. Sample fees vary by product complexity and are often deductible from your first bulk order.

How many rounds of sample adjustments are included?

We typically include 2-3 rounds of sample adjustments in our standard development fee to ensure you’re completely satisfied with the product. Additional rounds may incur extra charges depending on the extent of changes. Our goal is to get your product exactly right.

Quality & Certifications

What quality certifications does your factory have?

Our manufacturing facilities are HACCP certified and ISO 22000 certified. Products comply with FDA standards for dietary supplements and food products. We have established a full traceability system for all ingredients and production processes, so every batch can be tracked from raw material to finished product.

How do you ensure product quality?

We implement rigorous quality control at every stage: incoming material inspection (all raw materials tested before use), in-process quality checks (weight, texture, appearance monitored throughout production), and finished product testing (microbial testing, heavy metal screening, nutritional verification). We can provide third-party lab testing reports upon request.

Where is your factory located?

Our factory is located in Anbu Town, Chao’an District, Chaozhou City, Guangdong Province, China — a region well-known for candy and food manufacturing. We welcome customer factory visits by appointment. If you’d like to tour our facility, please contact our sales team to schedule a visit.

Can I visit your factory?

Certainly. We welcome and encourage factory visits so you can see our operations firsthand. We’ll arrange a guided tour of our production lines, R&D center, and quality control lab. Please contact us at least 3 business days in advance to schedule your visit.

Do you provide COA and testing reports?

Yes, every batch comes with a Certificate of Analysis (COA) documenting quality parameters. We can also arrange third-party testing through internationally recognized labs (SGS, Intertek, etc.) for additional certification requirements. Testing fees depend on the scope of testing needed.

Shipping & Packaging

What packaging options do you offer?

We offer a wide range of packaging options including HDPE bottles (various sizes and colors), stand-up pouches with resealable zippers, blister packs, display boxes, and gift box sets. Our in-house design team can create custom label and packaging designs, or you can provide your own print-ready files.

Can you handle shipping and logistics?

Yes, we can arrange shipping worldwide via sea freight, air freight, or express courier (DHL, FedEx, UPS). We work with reliable logistics partners to ensure safe and timely delivery. We can also ship to your designated forwarder if you prefer to handle logistics yourself.

Do you provide private label / white label service?

Yes, private labeling is our core service. We manufacture the products and you put your own brand and label on them. We have 200+ ready-to-sell formulations that you can brand with your own label and packaging — the fastest way to get your supplement brand to market.

About Subeau & Xingjiayuan

What is the relationship between Subeau and Xingjiayuan?

Subeau is the in-house brand of Guangdong Xingjiayuan Health Technology Co., Ltd. — a candy and gummy manufacturer with over 15 years of industry experience. When you work with Subeau for OEM/ODM, you’re working directly with the factory, not a middleman or trading company.

How long have you been in the gummy manufacturing business?

Our parent company, Xingjiayuan Health Technology, has been in the candy manufacturing industry for 15+ years. We started with traditional candies and have evolved into a specialized functional gummy and dietary supplement manufacturer serving brands worldwide.

What types of products do you manufacture?

We specialize in three main product categories: gummies (the largest category — functional gummies, vitamin gummies, probiotic gummies, sports nutrition gummies, and more), compressed tablets (chewable and swallowable), and oral dissolving films (thin film strips for rapid absorption). All three categories are available for OEM/ODM.

Still have questions?

Our sales team typically responds within 24 hours. Tell us about your project and we’ll get back with answers, samples, and pricing.

Contact Our Team

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